Copyright: ®1994 McAfee Associates,Inc.


Contents
HelpPlus Contents

Overview

Running HelpPlus

Setting Up HelpPlus to Run in Attach Mode

Removing HelpPlus in Attach Mode

Workstation Information

Sending a Trouble Ticket

Getting Help

Trouble Ticket Dialog Box

HelpPlus Configuration Options Dialog Box


Overview

HelpPlus provides these useful features when you encounter problems with your workstation.

It provides diagnostic information about your DOS, Windows, and/or Network environment.

It lets you compose and send a Trouble Ticket (problem report) to the Help Desk administrator.

If a General Protection Fault (GPF) occurs, HelpPlus automatically generates a Trouble Ticket and sends it to the Help Desk administrator.


Getting Help

HelpPlus provides extensive Help that describes how to run the program, interpret workstation configuration information, and send Trouble Tickets.

To display the Table of Contents for the HelpPlus Help, choose the Help command from the Control Menu for HelpPlus. (The Control Menu is displayed when you click on the button in the upper left corner of the HelpPlus window.)

For the version number of the product and copyright information, choose About from the HelpPlus Control Menu.

Context Sensitive Help

When you request context-sensitive Help, HelpPlus displays a particular Help topic, based on your current activity.  Context-sensitive Help is provided for each HelpPlus dialog box. For Help on the current dialog box, choose the Help button.


Running HelpPlus

You can run HelpPlus as a regular Windows application or in Attach mode.

When you run HelpPlus as a regular Windows application, the HelpPlus window is displayed on your desktop.

To use HelpPlus, simply choose the desired icon.

Attach Mode

When you run HelpPlus in Attach mode, the Help menu of any Windows application you run (except WinHelp) contains four additional items:

DOS Information

Windows Information

Network Information

Contact Help Desk

Also the menu is named Help+ rather than Help.

Here is a sample menu with HelpPlus running in Attach mode.

To use HelpPlus, simply choose the desired menu item.

Note: If the application does not have a Help menu, HelpPlus provides one.

Related Topics

DOS Information Dialog Box

Network Information Dialog Box

Windows Information Dialog Box

Sending a Trouble Ticket

Setting Up HelpPlus to Run in Attach Mode

Removing HelpPlus in Attach Mode


Setting Up HelpPlus to Run in Attach Mode

If you run HelpPlus in Attach mode, you will probably want to start the program each time you start Windows. Consequently, you should copy or move the HelpPlus program item to the Startup group box.

To make HelpPlus run in Attach mode:

1.	Select the HelpPlus program item in your Windows shell.

2.	Choose the Properties command from the File menu for Applications Manager, Program Manager, or other windows shell.

3.	In the Properties dialog box, modify the Command Line edit box by adding a space followed by /a at the end of the line. For example:

g:\helpplus\helpplus.exe /a

4.	Choose OK.

Note: While HelpPlus is running in Attach mode, you cannot stop HelpPlus or display the HelpPlus window.


Removing HelpPlus in Attach Mode

While HelpPlus is running in Attach mode, you cannot stop HelpPlus or display the HelpPlus window.

To turn off HelpPlus in Attach mode, you must

1.	Select the HelpPlus program item in your Windows shell.

2.	Choose the Properties command from the File menu for Applications Manager, Program Manager, or other windows shell.

3.	In the Properties dialog box, modify the Command Line edit box by removing the /a switch at the end of the line. For example:

g:\helpplus\helpplus.exe

4.	Choose OK.

5.	Exit and restart Windows.


Sending a Trouble Ticket

To report a problem to the Help Desk administrator, follow these steps:

1.	Choose the Help Desk icon from the Help Plus window.

OR

If HelpPlus is running in Attach mode, choose Contact Help Desk from the HelpPlus menu in any Windows application.

The Trouble Ticket dialog box is displayed. The From box contains your network ID.

2.	Select the category of your problem from the Category list box.

3.	Briefly describe the problem in the Problem box.

4.	Enter a detailed description of the problem in the Description box.

You can edit the text as you would in any basic Windows text editor. Use the scrollbar to scroll up and down as needed.

5.	If you want a printed copy of the Trouble Ticket, check the Print After Send box on.

6.	Choose the Send button.

Related Topics

Trouble Ticket Dialog Box

Running HelpPlus


Trouble Ticket Dialog Box

Use this dialog box to report a problem to the Help Desk administrator. The message you send to the administrator is called a Trouble Ticket.

Choose this...	To do this...

From	This box displays your network ID by default. You can edit it if necessary.

Category	Select the category of the problem. The problem categories are set up by the administrator.

Problem	Enter a brief description of the problem.

Description	Enter a detailed description of the problem.

Print After Send	Send a copy of the Trouble Ticket to your default Windows printer.

Send button	Send the completed Trouble Ticket to the administrator.

Related Topic

Sending a Trouble Ticket


Configure HelpPlus Dialog Box
HelpPlus Configuration Options Dialog Box

This dialog box is displayed during the setup process. It is also displayed when you start HelpPlus or HelpPlus Manager if your workstation is not configured correctly. Different options are available depending upon whether you are a Help Desk administrator running HelpPlus Manager (as well as HelpPlus) or an end-user running HelpPlus.

Option	Program	Description
Install ODBC files in the Windows SYSTEM directory to permit Trouble Ticket database activity.	HelpPlus and HelpPlus Manager	HelpPlus uses the ODBC API to access the Trouble Ticket database engine. Consequently, the ODBC driver and other files must be installed in the Windows SYSTEM directory on the HelpPlus Manager machine.
Install Access files in the Windows SYSTEM directory to permit Trouble Ticket database activity with the Access database engine.	HelpPlus and HelpPlus Manager	By default, HelpPlus uses the Access database engine (which is distributed with the product) to build and maintain the Trouble Ticket database. You also have the option of installing SQL Server, which is described in Getting Started with HelpPlus.
Install Netware files in the Windows SYSTEM directory to permit requests for Novell Netware workstation information.	HelpPlus	These files let you receive information about how your workstation is configured to operate on the network.
Add a Program Item to the Startup Group to launch HelpPlus in Attach Mode.	HelpPlus	Check this option on if you want to HelpPlus to start automatically when you start Windows and display HelpPlus menu items in the Help menu of any Windows application. For further information, see Running HelpPlus.
Define Trouble Tickets as MS Mail Custom Messages in MSMAIL.INI.	HelpPlus	Check this option on if you are want to add a HelpPlus Trouble Ticket command to your Microsoft Mail application window and use Microsoft Mail to send Trouble Tickets. You can also use Microsoft Mail to review echoed Trouble Tickets. For further information about echoed Trouble Tickets, see "Setting Up the Trouble Ticket Database" in Getting Started with HelpPlus.
Create a Program Group and Program Items for HelpPlus Applications.	HelpPlus and HelpPlus Manager	Check this option on to create a group box containing the HelpPlus icons. This is useful if you are not running HelpPlus in Attach mode or if you are running HelpPlus Manager.